{"id":10,"date":"2024-01-23T16:33:30","date_gmt":"2024-01-23T16:33:30","guid":{"rendered":"https:\/\/bootsshopbodensee.com\/?page_id=10"},"modified":"2026-02-19T04:40:13","modified_gmt":"2026-02-19T04:40:13","slug":"politica-de-reembolso-e-devolucao-2","status":"publish","type":"page","link":"https:\/\/bootsshopbodensee.com\/pt\/refund-and-returns-policy-2\/","title":{"rendered":"Pol\u00edtica de Reembolso e Devolu\u00e7\u00e3o"},"content":{"rendered":"<div class=\"row\"  id=\"row-886209470\">\n\n\n\t<div id=\"col-896962138\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2 data-start=\"409\" data-end=\"435\"><strong>Pol\u00edtica de Devolu\u00e7\u00e3o e Reembolso<\/strong><\/h2>\n<p data-start=\"472\" data-end=\"727\">Obrigado por comprar conosco! <strong data-start=\"500\" data-end=\"523\">Loja Boots Bodensee<\/strong>. Valorizamos a sua confian\u00e7a e temos como objetivo fornecer m\u00e1quinas industriais, equipamentos mar\u00edtimos, motores de popa e pe\u00e7as de reposi\u00e7\u00e3o de alta qualidade. Se n\u00e3o estiver totalmente satisfeito com a sua compra, estamos aqui para ajudar. Pol\u00edtica de Reembolso e Devolu\u00e7\u00e3o<\/p>\n<hr data-start=\"729\" data-end=\"732\" \/>\n<h2 data-start=\"734\" data-end=\"758\">1. Elegibilidade para devolu\u00e7\u00e3o<\/h2>\n<p data-start=\"760\" data-end=\"827\">Voc\u00ea tem <strong data-start=\"769\" data-end=\"806\">30 dias a partir da data de entrega.<\/strong> Para solicitar uma devolu\u00e7\u00e3o.<\/p>\n<p data-start=\"829\" data-end=\"857\">Para ter direito a um reembolso:<\/p>\n<ul data-start=\"859\" data-end=\"1170\">\n<li data-start=\"859\" data-end=\"930\">\n<p data-start=\"861\" data-end=\"930\">O item deve ser <strong data-start=\"878\" data-end=\"928\">Sem uso, sem instala\u00e7\u00e3o e em estado original.<\/strong><\/p>\n<\/li>\n<li data-start=\"931\" data-end=\"1032\">\n<p data-start=\"933\" data-end=\"1032\">O item deve estar em <strong data-start=\"953\" data-end=\"975\">embalagem original<\/strong>, incluindo todos os acess\u00f3rios, manuais e documenta\u00e7\u00e3o<\/p>\n<\/li>\n<li data-start=\"1033\" data-end=\"1104\">\n<p data-start=\"1035\" data-end=\"1104\">O produto deve <strong data-start=\"1052\" data-end=\"1102\">N\u00e3o apresentar sinais de uso, instala\u00e7\u00e3o ou danos.<\/strong><\/p>\n<\/li>\n<li data-start=\"1105\" data-end=\"1170\">\n<p data-start=\"1107\" data-end=\"1170\">\u00c9 necess\u00e1rio apresentar comprovante de compra (nota fiscal ou confirma\u00e7\u00e3o do pedido).<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1172\" data-end=\"1196\">Artigos n\u00e3o retorn\u00e1veis<\/h3>\n<p data-start=\"1198\" data-end=\"1268\">Os seguintes itens s\u00e3o <strong data-start=\"1222\" data-end=\"1249\">n\u00e3o eleg\u00edvel para devolu\u00e7\u00e3o<\/strong>, a menos que esteja com defeito:<\/p>\n<ul data-start=\"1270\" data-end=\"1488\">\n<li data-start=\"1270\" data-end=\"1306\">\n<p data-start=\"1272\" data-end=\"1306\">Produtos personalizados ou sob encomenda<\/p>\n<\/li>\n<li data-start=\"1307\" data-end=\"1347\">\n<p data-start=\"1309\" data-end=\"1347\">Componentes el\u00e9tricos, uma vez instalados.<\/p>\n<\/li>\n<li data-start=\"1348\" data-end=\"1410\">\n<p data-start=\"1350\" data-end=\"1410\">Motores usados ou recondicionados ap\u00f3s instala\u00e7\u00e3o ou teste de funcionamento.<\/p>\n<\/li>\n<li data-start=\"1411\" data-end=\"1454\">\n<p data-start=\"1413\" data-end=\"1454\">Fluidos, \u00f3leos, lubrificantes e produtos qu\u00edmicos<\/p>\n<\/li>\n<li data-start=\"1455\" data-end=\"1488\">\n<p data-start=\"1457\" data-end=\"1488\">Produtos em liquida\u00e7\u00e3o ou promo\u00e7\u00e3o final<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1490\" data-end=\"1493\" \/>\n<h2 data-start=\"1495\" data-end=\"1525\">2. Como iniciar uma devolu\u00e7\u00e3o<\/h2>\n<p data-start=\"1527\" data-end=\"1583\">Para solicitar uma devolu\u00e7\u00e3o, entre em contato com nossa equipe de suporte atrav\u00e9s do seguinte endere\u00e7o:<\/p>\n<p data-start=\"1585\" data-end=\"1621\">\ud83d\udce7 <strong data-start=\"1588\" data-end=\"1621\"><a class=\"decorated-link cursor-pointer\" href=\"https:\/\/bootsshopbodensee.com\/pt\/contate-nos\/\" rel=\"noopener\" data-start=\"1590\" data-end=\"1619\">contact@bootsshopbodensee.com<\/a><\/strong><\/p>\n<p data-start=\"1623\" data-end=\"1638\">Por favor, inclua:<\/p>\n<ul data-start=\"1639\" data-end=\"1747\">\n<li data-start=\"1639\" data-end=\"1655\">\n<p data-start=\"1641\" data-end=\"1655\">N\u00famero do pedido<\/p>\n<\/li>\n<li data-start=\"1656\" data-end=\"1672\">\n<p data-start=\"1658\" data-end=\"1672\">Nome do produto<\/p>\n<\/li>\n<li data-start=\"1673\" data-end=\"1694\">\n<p data-start=\"1675\" data-end=\"1694\">Motivo da devolu\u00e7\u00e3o<\/p>\n<\/li>\n<li data-start=\"1695\" data-end=\"1747\">\n<p data-start=\"1697\" data-end=\"1747\">Fotos ou v\u00eddeos (caso o item esteja danificado ou com defeito)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1749\" data-end=\"1830\">Nossa equipe fornecer\u00e1 <strong data-start=\"1771\" data-end=\"1829\">Instru\u00e7\u00f5es de autoriza\u00e7\u00e3o de devolu\u00e7\u00e3o e detalhes de envio<\/strong>.<\/p>\n<p data-start=\"1832\" data-end=\"1894\">\u26a0\ufe0f <strong data-start=\"1835\" data-end=\"1894\">Devolu\u00e7\u00f5es enviadas sem autoriza\u00e7\u00e3o poder\u00e3o n\u00e3o ser aceitas.<\/strong><\/p>\n<hr data-start=\"1896\" data-end=\"1899\" \/>\n<h2 data-start=\"1901\" data-end=\"1922\">3. Envio de Devolu\u00e7\u00e3o<\/h2>\n<ul data-start=\"1924\" data-end=\"2216\">\n<li data-start=\"1924\" data-end=\"2057\">\n<p data-start=\"1926\" data-end=\"2057\">Os clientes s\u00e3o respons\u00e1veis por <strong data-start=\"1956\" data-end=\"1981\">custos de envio de devolu\u00e7\u00e3o<\/strong>, a menos que a devolu\u00e7\u00e3o se deva a um <strong data-start=\"2013\" data-end=\"2054\">item defeituoso, danificado ou incorreto<\/strong>.<\/p>\n<\/li>\n<li data-start=\"2058\" data-end=\"2133\">\n<p data-start=\"2060\" data-end=\"2133\">Recomendamos vivamente a utiliza\u00e7\u00e3o de um <strong data-start=\"2090\" data-end=\"2130\">servi\u00e7o de envio rastreado e segurado<\/strong>.<\/p>\n<\/li>\n<li data-start=\"2134\" data-end=\"2216\">\n<p data-start=\"2136\" data-end=\"2216\">A loja Boots Bodensee fica <strong data-start=\"2159\" data-end=\"2215\">N\u00e3o nos responsabilizamos por envios de devolu\u00e7\u00e3o extraviados ou danificados.<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2218\" data-end=\"2221\" \/>\n<h2 data-start=\"2223\" data-end=\"2242\">4. Pol\u00edtica de Reembolso<\/h2>\n<p data-start=\"2244\" data-end=\"2343\">Assim que seu retorno for <strong data-start=\"2264\" data-end=\"2290\">recebido e inspecionado<\/strong>, iremos notific\u00e1-lo(a) sobre a aprova\u00e7\u00e3o ou rejei\u00e7\u00e3o.<\/p>\n<h3 data-start=\"2345\" data-end=\"2365\">Reembolsos aprovados<\/h3>\n<ul data-start=\"2367\" data-end=\"2569\">\n<li data-start=\"2367\" data-end=\"2438\">\n<p data-start=\"2369\" data-end=\"2438\">Os reembolsos s\u00e3o processados em <strong data-start=\"2398\" data-end=\"2419\">3 a 7 dias \u00fateis<\/strong> ap\u00f3s inspe\u00e7\u00e3o<\/p>\n<\/li>\n<li data-start=\"2439\" data-end=\"2496\">\n<p data-start=\"2441\" data-end=\"2496\">Os reembolsos s\u00e3o emitidos para o <strong data-start=\"2467\" data-end=\"2494\">m\u00e9todo de pagamento original<\/strong><\/p>\n<\/li>\n<li data-start=\"2497\" data-end=\"2569\">\n<p data-start=\"2499\" data-end=\"2569\">Os prazos de processamento podem variar dependendo do seu banco ou provedor de pagamento.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"2571\" data-end=\"2606\">Reembolsos parciais (se aplic\u00e1vel)<\/h3>\n<p data-start=\"2608\" data-end=\"2642\">Reembolsos parciais podem ser emitidos para:<\/p>\n<ul data-start=\"2643\" data-end=\"2759\">\n<li data-start=\"2643\" data-end=\"2678\">\n<p data-start=\"2645\" data-end=\"2678\">Itens n\u00e3o est\u00e3o em sua condi\u00e7\u00e3o original.<\/p>\n<\/li>\n<li data-start=\"2679\" data-end=\"2715\">\n<p data-start=\"2681\" data-end=\"2715\">Acess\u00f3rios ou embalagem em falta.<\/p>\n<\/li>\n<li data-start=\"2716\" data-end=\"2759\">\n<p data-start=\"2718\" data-end=\"2759\">Sinais de manuseio, instala\u00e7\u00e3o ou uso.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2761\" data-end=\"2764\" \/>\n<h2 data-start=\"2766\" data-end=\"2795\">5. Reembolsos atrasados ou n\u00e3o recebidos<\/h2>\n<p data-start=\"2797\" data-end=\"2834\">Caso voc\u00ea n\u00e3o tenha recebido seu reembolso:<\/p>\n<ol data-start=\"2836\" data-end=\"2989\">\n<li data-start=\"2836\" data-end=\"2870\">\n<p data-start=\"2839\" data-end=\"2870\">Verifique sua conta banc\u00e1ria novamente.<\/p>\n<\/li>\n<li data-start=\"2871\" data-end=\"2917\">\n<p data-start=\"2874\" data-end=\"2917\">Entre em contato com a administradora do seu cart\u00e3o de cr\u00e9dito ou <a href=\"https:\/\/en.wikipedia.org\/wiki\/Bank\" target=\"_blank\" rel=\"noopener\">banco<\/a><\/p>\n<\/li>\n<li data-start=\"2918\" data-end=\"2989\">\n<p data-start=\"2921\" data-end=\"2989\">Caso o problema persista, entre em contato conosco pelo endere\u00e7o: <strong data-start=\"2956\" data-end=\"2989\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2958\" data-end=\"2987\">contact@bootsshopbodensee.com<\/a><\/strong><\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"2991\" data-end=\"2994\" \/>\n<h2 data-start=\"2996\" data-end=\"3011\">6. Trocas<\/h2>\n<p data-start=\"3013\" data-end=\"3084\">S\u00f3 substitu\u00edmos itens se eles estiverem... <strong data-start=\"3047\" data-end=\"3083\">defeituoso, danificado ou incorreto<\/strong>.<\/p>\n<p data-start=\"3086\" data-end=\"3124\">Para solicitar uma troca, entre em contato conosco atrav\u00e9s do seguinte endere\u00e7o:<\/p>\n<p data-start=\"3126\" data-end=\"3162\">\ud83d\udce7 <strong data-start=\"3129\" data-end=\"3162\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3131\" data-end=\"3160\">contact@bootsshopbodensee.com<\/a><\/strong><\/p>\n<hr data-start=\"3164\" data-end=\"3167\" \/>\n<h2 data-start=\"3169\" data-end=\"3201\">7. Itens danificados ou defeituosos<\/h2>\n<p data-start=\"3203\" data-end=\"3313\">Se o seu pedido chegar <strong data-start=\"3225\" data-end=\"3261\">danificado, defeituoso ou incorreto<\/strong>, por favor, entre em contato conosco dentro de <strong data-start=\"3288\" data-end=\"3312\">Entrega em 48 horas<\/strong>.<\/p>\n<p data-start=\"3315\" data-end=\"3330\">Por favor, forne\u00e7a:<\/p>\n<ul data-start=\"3331\" data-end=\"3402\">\n<li data-start=\"3331\" data-end=\"3364\">\n<p data-start=\"3333\" data-end=\"3364\">Fotos ou v\u00eddeos do problema<\/p>\n<\/li>\n<li data-start=\"3365\" data-end=\"3385\">\n<p data-start=\"3367\" data-end=\"3385\">Imagens de embalagens<\/p>\n<\/li>\n<li data-start=\"3386\" data-end=\"3402\">\n<p data-start=\"3388\" data-end=\"3402\">N\u00famero do pedido<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3404\" data-end=\"3474\">Vamos organizar um <strong data-start=\"3422\" data-end=\"3473\">Substitui\u00e7\u00e3o, reparo ou reembolso sem custos adicionais.<\/strong>.<\/p>\n<hr data-start=\"3476\" data-end=\"3479\" \/>\n<h2 data-start=\"3481\" data-end=\"3538\">8. Devolu\u00e7\u00f5es de motores de popa e m\u00e1quinas (Condi\u00e7\u00f5es especiais)<\/h2>\n<p data-start=\"3540\" data-end=\"3624\">Devido \u00e0 natureza de <strong data-start=\"3561\" data-end=\"3623\">motores de popa, m\u00e1quinas pesadas e equipamentos industriais<\/strong>:<\/p>\n<ul data-start=\"3626\" data-end=\"3909\">\n<li data-start=\"3626\" data-end=\"3723\">\n<p data-start=\"3628\" data-end=\"3723\">Devolu\u00e7\u00f5es s\u00e3o <strong data-start=\"3640\" data-end=\"3721\">S\u00f3 ser\u00e1 aceita a devolu\u00e7\u00e3o se o item n\u00e3o tiver sido instalado, usado, abastecido ou ligado.<\/strong><\/p>\n<\/li>\n<li data-start=\"3724\" data-end=\"3823\">\n<p data-start=\"3726\" data-end=\"3823\">Uma vez instalado ou utilizado, <strong data-start=\"3750\" data-end=\"3778\">Devolu\u00e7\u00f5es n\u00e3o s\u00e3o aceitas.<\/strong>, exceto em casos de defeitos de fabrica\u00e7\u00e3o comprovados<\/p>\n<\/li>\n<li data-start=\"3824\" data-end=\"3909\">\n<p data-start=\"3826\" data-end=\"3909\">As solicita\u00e7\u00f5es de garantia ser\u00e3o tratadas de acordo com o <strong data-start=\"3875\" data-end=\"3909\">pol\u00edtica de garantia do fabricante<\/strong><\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"3911\" data-end=\"3914\" \/>\n<h2 data-start=\"3916\" data-end=\"3941\">9. Cancelamentos de Pedidos<\/h2>\n<p data-start=\"3943\" data-end=\"3987\">Os pedidos podem ser cancelados. <strong data-start=\"3967\" data-end=\"3986\">antes do envio<\/strong>.<\/p>\n<p data-start=\"3989\" data-end=\"4059\">Assim que o pedido for enviado, o prazo padr\u00e3o ser\u00e1 aplicado. <strong data-start=\"4031\" data-end=\"4058\">Aplicam-se os procedimentos de devolu\u00e7\u00e3o.<\/strong>.<\/p>\n<hr data-start=\"4061\" data-end=\"4064\" \/>\n<h2 data-start=\"4066\" data-end=\"4092\">10. Informa\u00e7\u00f5es de contato<\/h2>\n<p data-start=\"4094\" data-end=\"4164\"><strong data-start=\"4094\" data-end=\"4117\">Loja Boots Bodensee<\/strong><br data-start=\"4117\" data-end=\"4120\" \/>Escrit\u00f3rio, Keltenring 1<br data-start=\"4138\" data-end=\"4141\" \/>88682 Salem<br data-start=\"4152\" data-end=\"4155\" \/>Alemanha<\/p>\n<p data-start=\"4166\" data-end=\"4234\">\ud83d\udce7 E-mail: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4176\" data-end=\"4205\">contact@bootsshopbodensee.com<\/a><br data-start=\"4205\" data-end=\"4208\" \/>\ud83d\udcde Tel.: +49 179 299 4144<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"jetpack-related-posts":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/bootsshopbodensee.com\/pt\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bootsshopbodensee.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bootsshopbodensee.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bootsshopbodensee.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bootsshopbodensee.com\/pt\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":7,"href":"https:\/\/bootsshopbodensee.com\/pt\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":10313,"href":"https:\/\/bootsshopbodensee.com\/pt\/wp-json\/wp\/v2\/pages\/10\/revisions\/10313"}],"wp:attachment":[{"href":"https:\/\/bootsshopbodensee.com\/pt\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}